Key Responsibilities:
• Build close long-term client relationships to understand their needs and ensure their success with monday.
• Keep clients engaged and consistently using your monday.
• Serve as the main point of contact and liaison between clients and the rest of the monday team.
• Empower customers to connect their goals and challenges with the solution in monday.
• Build customer loyalty and reduce churn.
• Take ownership of new accounts and manage their onboarding.
• Develop communication strategies driving the greatest impact at scale.
• Lead consultations, and one-on-one demos to educate customers on the features of monday.
• Stay in touch with clients to ensure that they're realizing the full potential of monday.
• Build, own, and execute client success and engagement plans.
• Navigate client organizations to uncover additional product applications & opportunities for partnership.
• Spearhead internal cross-functional improvement projects.
• Represent the voice of the customer and influence the product development roadmap.
Your Experience & Skills
• 2+ years of B2B SaaS customer success, account management, or consulting experience working with accounts of various sizes.
• Superb written and verbal communication skills.
• Positive attitude, empathy, and high energy.
• Ability to take initiative and adapt.
• Prior experience in strategy consulting – advantage.
• Strong customer-facing and presentation skills with the ability to establish credibility with executives.
• BA or BS Degree is a must.
• Native Mandarin and English speaker.