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Customer Success Manager

Taipei, Taiwan

Full Time

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Requirements

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Key Responsibilities:


• Build close long-term client relationships to understand their needs and ensure their success with monday.

• Keep clients engaged and consistently using your monday.

• Serve as the main point of contact and liaison between clients and the rest of the monday team.

• Empower customers to connect their goals and challenges with the solution in monday.

• Build customer loyalty and reduce churn.

• Take ownership of new accounts and manage their onboarding.

• Develop communication strategies driving the greatest impact at scale.

• Lead consultations, and one-on-one demos to educate customers on the features of monday.

• Stay in touch with clients to ensure that they're realizing the full potential of monday.

• Build, own, and execute client success and engagement plans.

• Navigate client organizations to uncover additional product applications & opportunities for partnership.

• Spearhead internal cross-functional improvement projects.

• Represent the voice of the customer and influence the product development roadmap.

Your Experience & Skills


• 2+ years of B2B SaaS customer success, account management, or consulting experience working with accounts of various sizes.

• Superb written and verbal communication skills.

• Positive attitude, empathy, and high energy.

• Ability to take initiative and adapt.

• Prior experience in strategy consulting – advantage.

• Strong customer-facing and presentation skills with the ability to establish credibility with executives.

• BA or BS Degree is a must.

• Native Mandarin and English speaker.

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