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Airtable Implementation Consultant

London, UK

Full Time

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About The Role:

  • Manage client discovery to understand key business goals and workflows, translating those into clear and comprehensive project plans that reduce customer time to value.

  • Serve as primary point of contact through a new project implementation, managing project scope, risks and client expectations throughout the process.

  • Configure our product and platform to support each client’s requirements, educating creators on Airtable best practices.

  • Create documentation to support solution development and train customers on their new workflows.

  • Manage multiple projects simultaneously, proactively communicating with internal and external stakeholders to ensure on-time and in-scope solution delivery.

  • Surface trends and patterns across implementations, identifying best practices and creating resources for internal and external stakeholders.

  • Provide insights from customer implementations that help shape Airtable’s product roadmap.

Your Experience & Skills:

  • You have deep Airtable experience and understand fundamental database design principles.

  • You are detail-oriented and passionate about creating unique solutions to complex business problems.

  • You have a keen understanding of business workflows and are comfortable using process mapping tools.

  • You must have a minimum of 2 years experience as an Implementation Specialist or Consultant for Airtable.

  • You have excellent project management and communication skills and are confident in prioritizing concurrent and time-sensitive projects and priorities.

  • You’re able to distill complex or technical concepts and communicate them clearly to a broad range of business and technical stakeholders.

  • You are results-oriented and maintain a high quality of work. You have a track record of creating impact for your customers with a keen attention to detail.

  • You’re excited to create and shape new processes and workflows as part of a new and fast-growing team.

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