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Customer Success Manager

Dubai - United Arab Emirates

Full Time

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About The Role

  • Build close long-term client relationships to understand their needs and ensure their success with monday.

  • Keep clients engaged and consistently using your monday.

  • Serve as the main point of contact and liaison between clients and the rest of the monday team.

  • Empower customers to connect their goals and challenges with the solution in monday.

  • Build customer loyalty and reduce churn.

  • Take ownership of new accounts and manage their onboarding.

  • Leverage behavioural data to segment your book of business and develop communication strategies driving the greatest impact at scale.

  • Lead consultations, and one-on-one demos to educate customers on the features of monday.

  • Stay in touch with clients to ensure that they're realizing the full potential of monday.

  • Build, own, and execute client success and engagement plans.

  • Navigate client organizations to uncover additional product applications & opportunities for partnership.

  • Spearhead internal cross-functional improvement projects.

  • Represent the voice of the customer and influence the product development roadmap.

Your Experience & Skills

  • 2+ years of B2B SaaS customer success, account management, or consulting experience working with accounts of various sizes.

  • Superb written and verbal communication skills.

  • Positive attitude, empathy, and high energy.

  • Ability to take initiative and adapt.

  • Prior experience in strategy consulting – advantage.

  • Strong customer-facing and presentation skills with the ability to establish credibility with executives.

  • Bachelor’s degree is mandatory.

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