Responsibilities
Build close long-term client relationships to understand their needs and ensure their success with monday.
Keep clients engaged and consistently using your Monday.
Serve as the main point of contact and liaison between clients and the rest of the monday team.
Empower customers to connect their goals and challenges with the solution on monday.
Build customer loyalty and reduce churn.
Take ownership of new accounts and manage their onboarding.
Develop communication strategies driving the greatest impact at scale.
Lead consultations, and one-on-one demos to educate customers on the features of monday.
Stay in touch with clients to ensure that they're realizing the full potential of monday.
Build, own, and execute client success and engagement plans.
Navigate client organizations to uncover additional product applications & opportunities for partnership.
Spearheaded internal cross-functional improvement projects.
Represent the voice of the customer and influence the product development roadmap.
Requirements
2+ years of B2B SaaS customer success, account management, or consulting experience working with accounts of various sizes.
Superb written and verbal communication skills.
Positive attitude, empathy, and high energy.
Ability to take initiative and adapt.
Prior experience in strategy consulting – advantage.
Strong customer-facing and presentation skills with the ability to establish credibility with executives.
BA or BS Degree is a must.
Native German speaker and fluently English
This is a remote position; candidates are not required to be based in Munich.