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Implementation Consultant

London, UK

Full-time

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Requirements

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About The Role

 

  • Lead client presentations and demonstrations, showcasing the value of our solutions.

  • Perform implementation planning and setup activities for projects.

  • Work with customers to implement Asana and build their most time-sensitive workflows.

  • Knowledge of departmental processes and PMO use case to build solutions.

  • Ensure the solution meets specifications and functions per customer-specific operational workflow.

  • Delivering product training to client-specific requirements, development, and deployment.

  • Ensure a smooth transition to the new system.

  • Answer operational and application questions and consult the customer in a manner to transfer ownership of the system to the customer.

  • Act as a project manager to ensure timelines are met.

  • Serve as the main point of contact throughout onboarding and also liaison between clients and the rest of the Aulysius and monday.com team.

  • Conduct pre-sales meetings with prospective clients to understand their business needs and demonstrate our solutions.

Your Experience & Skills

 

  • 1-2 years’ experience as SaaS implementation consultant within tech.

  • Experience leading workshops for gathering client requirements and converting them to a technical specification.

  • Ability to communicate effectively and build rapport with team members and clients.

  • Programming knowledge: JavaScript, HTML, CSS, and REST API, GraphQL is an advantage.

  • English, Cantonese and/or Mandarin

  • Strong customer-facing and presentation skills with the ability to establish  trust and credibility.

  • Ability to work in a fast-paced environment.

  • Superb written and verbal communication skills.

  • Positive attitude, empathy, and high energy.

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