About the Role
About The Role
Take ownership of new accounts and manage their onboarding
Build strong relationships with our clients to understand their needs and ensure their success with monday.com
Act as a project manager to ensure timelines are met
Serve as the main point of contact throughout onboarding and also liaison between clients and Aulysius
Work with customers to build their most time-sensitive workflows into monday.com and ensure there is a clear end-user training plan for those workflows.
Empower customers to connect their goals and challenges with the solution
Lead online webinars, consultations, and one-on-one demos to educate customers on the features of our product
Build, own, and execute client success and onboarding plans
Spearhead internal cross-functional improvement projects
Partner with sales team on upsell, cross-sell, and expansion opportunities
Requirements
Experience & Skills
Fluent German speaker
Strong customer-facing and presentation skills with the ability to establish trust and credibility
Ability to work in a high volume environment
Superb written and verbal communication skills
Positive attitude, empathy, and high energy
BA or BS degree
Experience working with Web development frameworks, Javascript, HTML, CSS, and REST API - GraphQL is an advantage
About the Company
We are XYZ company.